Help Center

AhoraCrypto is a cryptocurrency on-ramp platform that lets you buy crypto quickly and securely using your preferred payment method. We are not an exchange. Instead, we focus on making it easy for anyone to purchase cryptocurrency and have it sent directly to their own wallet. We are registered with the Bank of Spain (registration D803) and operate under strict regulatory compliance.

AhoraCrypto does not require a separate registration. Your account is created automatically when you make your first purchase. Simply use the widget on our homepage or on any crypto page to start a transaction. During the process, you will verify your phone number and complete identity verification. Once your first purchase is complete, your account is ready.

To complete identity verification (KYC), you will need a valid government-issued ID such as a passport, national identity card, or driver's license. You may also be asked for a selfie to confirm your identity. In some cases, proof of address may be required for higher transaction limits.

Verification is usually very fast and most users are verified within minutes. In some cases, additional review may be needed, which can take up to 24 hours. You will be notified by email once your verification is complete.

No, AhoraCrypto works entirely in your web browser on both desktop and mobile devices. However, we also offer a mobile app for a more streamlined experience. You can download it from the App Store or Google Play.

Of course! We are available 24/7 to help you through our chat, email, phone or social media. Support is available in both English and Spanish.

Yes! We have a comprehensive blog with articles about crypto, a YouTube channel with educational videos, and community groups.

Buying crypto on AhoraCrypto is straightforward. Select the cryptocurrency you want to buy, enter the amount in your preferred currency, provide your wallet address, choose your payment method, and complete the purchase. Your crypto will be sent directly to your wallet.

Currently we offer Bitcoin, Ethereum, Polkadot, Cardano, Solana, Dogecoin, Ripple, Stellar among others. We are constantly adding more. Have a suggestion? Contact us!

The minimum purchase amount is 25 EUR. Maximum amounts depend on your verification level and payment method. Basic verified users can purchase up to 1,000 EUR per transaction. Fully verified users have higher limits. Contact support if you need to discuss custom limits for larger purchases.

Most transactions are completed within a few minutes. The exact time depends on the payment method and the blockchain network used. Card payments are usually processed instantly, while bank transfers may take a bit longer. In rare cases of high network congestion, transactions can take up to 30 minutes. If your transaction takes longer than 30 minutes, please contact our support team so we can check if there is an issue.

Due to regulatory requirements, identity verification (KYC) is required before making any purchase. This helps us comply with anti-money laundering regulations and keeps the platform safe for everyone. The verification process is quick and usually takes just a few minutes.

You can send crypto to any valid wallet address, including wallets belonging to other people. However, the payment method used must belong to the verified account holder. You cannot use someone else's card or bank account to make a purchase.

After your payment is confirmed, we process the crypto transfer to the wallet address you provided. You will receive an email confirmation with your transaction details, including the transaction hash (TXID) that you can use to track the transfer on the blockchain.

We accept a variety of payment methods including credit and debit cards (Visa, Mastercard), SEPA bank transfers, Apple Pay, and Google Pay. Available payment methods may vary depending on your country and the transaction amount.

We charge a transparent 0.99% commission on all transactions, with no hidden fees or inflated prices. Depending on the payment method, additional third-party fees may apply (e.g., card processing fees). The total cost is always displayed before you confirm your purchase. For full details, visit our Fees page.

The most common reason for a declined payment is your bank blocking the transaction. Many banks automatically block cryptocurrency-related transactions as a precautionary measure. This is easy to resolve: simply call your bank and ask them to allow the transaction. It is usually a quick phone call. Other possible reasons include insufficient funds or incorrect card details. You can also try a different payment method or reach out to our support team for help.

Due to the nature of cryptocurrency transactions, refunds are handled on a case-by-case basis. If your payment was processed but the crypto was not delivered, please contact our support team immediately. We will investigate and resolve the issue as quickly as possible. Refunds for completed crypto transfers are generally not possible since blockchain transactions are irreversible.

We support a wide range of fiat currencies including EUR, USD, GBP, CHF, CZK, PLN, SEK, DKK, NOK, and more. The available currencies are displayed in the purchase widget where you can select your preferred one. Your bank may apply standard conversion fees if your account currency differs from the one you select.

Yes, you can securely save your card details for faster future purchases. Your card information is stored securely by our payment processor using bank-level encryption. You can manage or remove saved cards from your account settings at any time.

When you select SEPA transfer as your payment method, you will receive our bank details along with a unique reference code. Transfer the exact amount from your bank account using the provided reference. We recommend using SEPA Instant (or "Transferencia Inmediata"), which arrives in seconds and allows us to process your transaction immediately. Standard SEPA transfers may take 1-2 business days to arrive.

The service offered by us is 100% secure. We use the latest encryption technology to protect your data and the latest security protocols to protect your funds. We are registered with the Bank of Spain (registration D803) and comply with all applicable European regulations including anti-money laundering directives.

We use industry-standard TLS/SSL encryption for all data in transit and AES-256 encryption for data at rest. Your personal information is stored securely and is never shared with third parties without your consent, except as required by law. We are fully compliant with GDPR (General Data Protection Regulation).

AhoraCrypto uses phone-based authentication. If you cannot access your account, you can request a new verification code sent to your registered phone number. If you have changed your phone number or lost access to it, please contact our support team with your account details so we can help you regain access securely.

Yes. AhoraCrypto is registered with the Bank of Spain under registration number D803 as a virtual asset service provider. We comply with all applicable regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements set forth by European directives.

No. AhoraCrypto is a non-custodial service. We do not hold, store, or manage your cryptocurrency. When you make a purchase, the crypto is sent directly to the wallet address you provide. You have full control of your funds at all times. This means you are responsible for the security of your own wallet.

To delete your account, please contact our support team via email or live chat. We will process your request in accordance with GDPR requirements. Please note that we are required by law to retain certain transaction records for a minimum period, but your personal data will be anonymized upon account deletion.

A wallet address is a unique string of letters and numbers that serves as a destination for cryptocurrency transactions, similar to a bank account number. Each cryptocurrency has its own address format. You need to provide the correct wallet address for the specific cryptocurrency you are purchasing. Always double-check your address before confirming a transaction.

Your crypto is sent directly to the wallet address you provide during the purchase process. AhoraCrypto is non-custodial, meaning we never hold your funds. The crypto goes straight from our liquidity providers to your personal wallet. Make sure you use a wallet that supports the cryptocurrency and network you are buying.

You will receive email notifications with updates throughout the transaction process. To review your transaction history in detail, you can check the dashboard in your account. For the best experience, we recommend using the AhoraCrypto App, where you can track all your orders in real time.

Cryptocurrency transactions are irreversible once confirmed on the blockchain. If you entered an incorrect wallet address, the funds cannot be recovered in most cases. This is why we strongly recommend double-checking your wallet address before confirming any purchase. If you notice an error before the transaction is processed, contact our support team immediately.

We support a wide range of blockchain networks including Hedera (HBAR), Polygon (MATIC), Ethereum (ERC-20), Bitcoin (BTC), Solana (SOL), Polkadot (DOT), Cardano (ADA), Ripple (XRP), Stellar (XLM), and more. Hedera and Polygon are among our featured networks, offering fast and low-cost transactions. The available networks are shown during the purchase process when you select your cryptocurrency.

A transaction hash, also known as TXID, is a unique identifier assigned to every transaction on the blockchain. It serves as proof that the transaction took place and allows you to track it using a blockchain explorer. You will receive your TXID via email and in your order history once the transaction is processed.

Transaction times can vary depending on the blockchain network congestion and the payment method used. Card payments are typically faster, while bank transfers may take 1-2 business days. Blockchain confirmations can also take longer during periods of high network activity. If your transaction has been pending for more than 30 minutes after payment confirmation, please contact our support team.

AhoraCrypto is registered with the Bank of Spain under registration number D803 as a virtual asset service provider. Our company is headquartered in Spain and operates in compliance with European Union regulations governing cryptocurrency services.

KYC stands for "Know Your Customer." It is a regulatory requirement that obligates financial service providers to verify the identity of their users. This process helps prevent money laundering, terrorist financing, and fraud. At AhoraCrypto, we take KYC seriously to comply with regulations and to protect both our users and the platform.

Our full terms of service are available on our Terms and Conditions page. We encourage all users to read them carefully before using our services. Key points include user responsibilities, transaction policies, and dispute resolution procedures.

We implement a comprehensive AML program that includes identity verification (KYC), transaction monitoring, suspicious activity reporting, and ongoing due diligence. Our compliance team continuously monitors transactions to detect and prevent illicit activities. We cooperate fully with regulatory authorities and law enforcement when required.

We only share user data with authorities when legally required to do so, such as in response to valid legal requests or court orders. We may also report suspicious activities as required by anti-money laundering regulations. For more details, please review our Privacy Policy.